You ever get up in the morning with a taste for something specific? It can be eggs and bacon, fruit, or maybe a plain bagel with cream cheese. Well I woke up one morning ready to open up a brand new box of Honey Nut Cheerios that has been in my pantry for about a month. So I open up the box only to see that the cereal bag is ripped open! But I wasn’t angry yet.
So like the social media expert I’m becoming, I took to Twitter to ask a little over 200 followers of mine if its smart for me to eat some cereal that was ripped open. I got an overwhelming response from my followers telling me to not eat my favorite cereal because it’s just better to be safe than sorry. But I wasn’t angry yet.
Then I thought, hmm Honey Nut Cheerios and the Cheerios brand has been around for a long time and I am sure that General Mills cares a lot about their consumers. So in true fashion, I found Cheerios on Twitter and tweeted to them my dilemma and that I was not happy, expecting them to answer me quickly and to help resolve the problem. But I still wasn’t angry yet.
The day go by and I check my Twitter to see if Cheerios responded to me only to find out that they did not respond to me at all! NOW I’M ANGRY! I have been a customer of theirs ever since I was a kid and General Mills and the Cheerio brand didn’t think enough of me to at least answer a tweet. I am a firm believer that if you ignore a problem it’s only going to get worse. Cheerios made a huge mistake. It is definitely not my fault that my cereal was already open. As I looked at the Twitter page, they have not a lot of followers and only a few hundred tweets. At this point, I am NOT cheering for Cheerios.
-Orlando P. Bailey